Mr. Davies spent a week at our location installing the Microix module and training both my purchasing team and the accounting staff.  The educational materials are very easy to understand and take the end user through a simple step by step process.  Each step in any of the processes includes a screen print of that step which our users found very helpful.  After Char trained us it was my turn to educate everyone who initiates orders and those throughout the approval process.  I found as a trainer that most end users had a solid understanding of the system and were able to successfully use the application within 30 minutes.
 
We went live with the Microix solution on January 1, 2004 and have been very pleased with it's performance and the products it delivers.  One of the most helpful options for our departmental directors is the "audit trail" function.  That function monitors all activity, however minor, within a given order and has been a critical factor in resolving many issues that have arisen.  Besides giving anyone involved in a specific order access to it's status it also requires accountability of the individuals throughout the process to perform their duties in a timely fashion.
 
I am not much of a programming pro and as the system administrator I have found performing maintenance within Microix to be exceptionally easy.   On the rare occasion that I have a problem, I almost always get a tech within two minutes of calling and rarely more than five minutes.  The techs are very knowledgeable and problems are quickly resolved.  When I need special features added or modified they work quickly to provide a solution and don't mind taking the time to walk me through the install.  I also want to mention that the costs of the modules are very reasonable  compared to other products on the market.
 
Thanks to all the Microix staff,
Tony