Welcome to Microix Virtual Support

Read the Microix disclaimer and follow the on-screen instructions to be connected with the next available technician. Please keep in mind that your wait time may vary. If you are waiting more than 15 minutes, please disconnect and submit an email with your question/issue to This email address is being protected from spambots. You need JavaScript enabled to view it.  and a support technician will respond between our normal business hours Monday through Friday 9AM-7PM EST. 

Read Before Connecting

Our Microix Virtual Support is not a free service. It is included with an active Microix Annual Support Plan. If you do not have an active Support Plan and continue to use our service, you will be liable for support fees.

If you have any questions, you may contact our Accounting Department at 1-866-642-7649 and press option 3.

View Microix KB Articles

View our knowledge base and ideas forum for help and training for Microix Workflow modules

View Microix KB Articles

Connecting From a Web Browser

Connecting From The Software

From the software, please follow the instructions below to connect to Virtual Support (note: the virtual support connection is not available from the software for Software As A Service  or subscription customers):

    1, Select the Support tab.
    2, Select the Live Remote Support tab.

Connect Using Electronic Form

Fill out my online form.

Holiday Schedule

Customer Support, Sales and Operation team members are not available on the following holidays:

  • New Year’s Day – Monday, January 1, 2024
  • Memorial Day – Monday, May 27, 2024
  • Independence Day – Thursday, July 4, 2024
  • Labor Day – Monday, September 2, 2024
  • Thanksgiving Day – Thursday, November 28, 2024
  • Day After Thanksgiving – Friday, November 29, 2024
  • Christmas Eve – Tuesday, December 24, 2024
  • Christmas Day – Wednesday, December 25, 2024
  • New Year’s Day – Wednesday, January 1, 2025

Let's Talk!

See how Microix can help you achieve your goals.

Schedule a live product tour of the Microix workflow solutions to gain more insight into how Microix can help you get the most out of your MIP Fund Accounting software implementation.

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