Welcome to Microix Virtual Support
Read Before Connecting
Our Microix Virtual Support is not a free service. It is included with an active Microix Annual Support Plan. If you do not have an active Support Plan and continue to use our service, you will be liable for support fees.
If you have any questions, you may contact our Accounting Department at 1-866-642-7649 and press option 3.
View Microix KB Articles
View our knowledge base and ideas forum for help and training for Microix Workflow modulesView Microix KB Articles
Connecting From a Web Browser
Connecting From The Software
From the software, please follow the instructions below to connect to Virtual Support (note: the virtual support connection is not available from the software for Software As A Service or subscription customers):
1, Select the Support tab.
2, Select the Live Remote Support tab.
Customer Support, Sales and Operation team members are not available on the following holidays:
- New Year’s Day (Observed) – Monday, January 3, 2022
- Memorial Day – Monday, May 30, 2022
- Independence Day – Monday, July 4, 2022
- Labor Day – Monday, September 5, 2022
- Thanksgiving Day – Thursday, November 24, 2022
- Day After Thanksgiving – Friday, November 25, 2022
- Christmas Eve (Observed) – Friday, December 23, 2022
- Christmas Day (Observed) – Monday, December 26, 2022
- New Year’s Day (Observed) - Monday, January 2, 2023